Return, Exchange & Refund Policy

Every product is carefully inspected before we pack and send it out.

Returns & Exchanges

  • All orders placed are NON-RETURNABLE, NON-REFUNDABLE, and NON-EXCHANGEABLE. Please double-check all details before placing your order.

  • In the event of duplicated orders, we will cancel the duplicate and return the amount as store credits.

  • We do not accept exchanges or returns due to a change of mind or if the item(s) does not suit your needs.

Exceptions for Exchange
We offer an exchange within 7 days from the date of delivery/collection under the following conditions:

  • Damaged or faulty item
  • Wrong product delivered due to our error
  • Missing accessory

If you encounter any of the above issues with your order, please initiate a return request by contacting us at postsales@vcngiftshop.com or our WhatsApp business account at +65-80895618.

Return Request Process
You must include in your return request:

  1. The reason for the return request.
  2. Photos or pictures of the issue.

Note: Items sent back without first requesting a return will not be accepted.

  • VCN Gift Shop reserves the right to approve or reject return requests at our sole discretion.

  • If your return request is approved, we will provide a return shipping label. You must hand the parcel to our courier partners for return. If you miss the arranged time, you will be required to cover the courier fee.

Conditions for Returned Items
The item to be returned must be:

  • In its original condition with tags intact
  • In its original packaging
  • Unworn, unwashed, and unaltered (if applicable)

Note: For VCN Parcel goodie gifts, returns are not accepted due to the sealed packaging. We seek your kind understanding on this matter.

We reserve the right to reject any item returned if it does not meet the above requirements. If rejected, you will need to pay the shipping fee to have the item returned to you.

Refund & Exchange Options
Once your return is received and inspected, we will notify you by email of the approval or rejection of your refund.

If your return is approved, you can choose one of the following options:

  • 1-for-1 exchange of the same item.
  • Replacement with another item of similar value (no refunds will be made if you choose an item of lesser value).